Inside Technical Services Representative

AQUAFIN is a rapidly growing manufacturer of waterproofing, vapor proofing and concrete repair products. Our reputation within the industry for excellent customer service stems from a corporate focus of selling solutions – not products. We are looking for an Inside Technical Services Representative to support sales growth by providing product technical support to our customer base and sales team. The main focus of the position is to provide phone and email support from our Elkton, MD office.

AQUAFIN’s progressive family-oriented culture is actively promoted by our visible and accessible management team and provides an environment where all employees are truly valued and treated with respect. Our team members wear many hats, exposing them to a variety of challenges and requiring them to work in teams as well as independently with limited supervision.

- Answer technical questions pertaining to AQUAFIN products via phone and email (verbal and written reports) and take detailed notes on all calls.
- Work with the Technical Director and the Sales & Marketing Team to deliver unparalleled technical product support and assist with sales activities in a technical nature.
- Review and issue warranty applications.
- Follow-up and relay detailed call information with the sales team to complete the communication loop with the customer/project.
- Assist with preparing technical presentations for contractors, architects, engineers and building owners.

Your Skills:
- Demonstrated ability and technical aptitude to learn AQUAFIN products and markets served.
- Ability to communicate effectively by phone, letter, email, etc.
- Ability to work well independently as well as with a team.
- Positive attitude and willingness to own the problem from beginning to end, even if it means doing things beyond your actual job description.
- Ability to critically assess and advise engineers and other technical personnel in a cooperative, coaching manner.
- Ability to work in a team environment with Tech & Customer Services, Sales, Marketing, Quality Control and Manufacturing.

A High School Degree or higher is required and applicant must be able to perform basic mathematical calculations involving ratios and percent’s in both English and metric units. Applicant must be able to work in a laboratory and manufacturing environment with ever changing demands. Must be a self-starter and have the ability to work alone with minimal supervision. Candidate must have good interpersonal communication skills. Applicants must be authorized to drive and work in the United States.


Location: Elkton, MD
Employment: Full-Time
Job Type: Technical Services
Education: High School Degree or higher (some chemistry classes desired)
Experience: 1 - 2 Years (Construction and/or laboratory experience helpful but not required)
Travel: Minimal but could progress if successful at position
Salary: Salary based on experience and qualifications

Please send resume and salary requirements to

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